Refund & Replacement Policy
Last updated: November 2026 • Laksha Organics
Hygienic Packaging
Unopened sanitary protection
Refund or Replacement
Prompt resolution for damaged items
5–7 Day Refunds
Direct credit to original payment method
1. Order Cancellation Policy
We process orders rapidly to guarantee quick delivery across India. Please review our dispatch-linked cancellation terms below:
- Cancel before dispatch: You may cancel your order at any time before it has been dispatched from our facility. For prepaid online orders, cancellation triggers an automatic full refund to original payment method without any cancellation fee. For Cash on Delivery (COD) orders, the order is cancelled immediately.
- After dispatch: Once an order has been handed over to our courier partner (status updated to Shipped, Out for Delivery, or Delivered), it cannot be cancelled directly. In this case, you must receive the delivery and follow our return process.
2. Wrong or Damaged Item: Refund or Replacement
If you receive a wrong or damaged item, defective product, or tampered shipment, please notify us within [X] days of delivery. We will resolve the issue promptly at zero additional cost to you:
- Resolution options: You can choose either a full refund to your original payment method or an immediate free replacement dispatched via express courier.
- Proof: Please share clear photos or a short video of the package and damaged or incorrect item, along with your Order Number, via WhatsApp at +91 78451 59044 or email care@lakshaorganics.com.
3. Hygiene Product Returns
Because our core items are intimate personal sanitary products (organic cotton sanitary pads, period underwear, and herbal personal care items), returns after delivery are subject to: Opened hygiene products cannot be returned if they match your order. If you received the wrong item or it arrived damaged, we will refund or replace it at no cost to you. Any eligible returns must be requested within [X] days of delivery in unopened, tamper-evident original condition.
4. Refund Processing & Bank Timelines
All refunds are initiated directly through our payment partner, Razorpay. When a refund is processed:
- The entire amount is credited back to your original payment method (UPI, Debit/Credit Card, Net Banking).
- Refunds typically reflect in your account within 5 to 7 business days, subject to your bank's processing timeline.
- You will receive an email confirmation and reference ID as soon as the refund is initiated.
5. Need Assistance?
Our customer support team is available Monday through Saturday (9:30 AM – 6:30 PM IST) to help you with cancellations, returns, and refunds. Visit our Contact Page or chat with us directly on WhatsApp at +91 78451 59044.